Privacy Policy

We respect the privacy of your data. All user information contained in the forms, applications and business management processes you may use or build on the TidalWave Site are governed by our Terms of Service. Although TidalWave owns the TidalWave website and its databases, you retain all rights to your data. We will not use your data to compete with you, market to your clients, friends or contacts, or to communicate with them for any reason.

What Data We Collect

When you attempt to create an account on the TidalWave Site, we display a “Request for Permission” window and ask you for your permission to access certain basic information about you from your Facebook account. If you click “Allow”, we create a new TidalWave account for you and the following information is obtained from your Facebook account and stored by TidalWave:

  • Your first and last name.
  • Your email address (the email address that you use to login to Facebook).

We use PayPal (https://www.paypal.com) to process subscription payments. Users who subscribe to paid TidalWave accounts must provide a valid credit card number, expiration date and billing address. Your credit card number is stored only within PayPal. We do not store your credit card number in our databases.

We also use PayPal to process payment transactions for payment-enabled Facebook apps which have been published by TidalWave users. Credit card numbers provided by end-users through payment-enabled apps are stored in PayPal only. We do not store this information in our databases. However, any payment status information sent to TidalWave by the PayPal “Instant Notification” facility associated with these payment transactions is stored by TidalWave.

We collect the e-mail addresses and certain personally identifiable information of those who communicate with us via e-mail. We also collect certain aggregate information regarding which pages users access or visit, and information volunteered by the users (such as site registrations and any surveys TidalWave itself might conduct of its users).

When you submit information, you are transferring it into the United States and you hereby agree to this transfer.

TidalWave may also collect and analyze from visitors and users certain information regarding the use of the TidalWave website and services available on it. Information collected may include but is not limited to web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, etc.

Use of Data

We may use personal information to provide the Services you’ve requested, including services that display customized forms, applications or business management processes. We may also use personal information for auditing, research and analysis to operate and improve the TidalWave website. We may use third parties to assist us in processing your personal information. We we require these third parties to comply with our Privacy Policy and any other appropriate confidentiality and security measures. We may use other information collected from you to help diagnose technical problems, administer the TidalWave website, and improve the quality and types of services delivered. We may provide non-identifying and aggregate usage and volume statistical information derived from the actions of our visitors and Account holders to third parties in order to demonstrate the value we deliver to users.

The information we collect is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  • if it becomes necessary to share information investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to anyone’s physical safety, violations of the Terms of Service, or as otherwise required by law; or
  • if TidalWave is acquired by or merged with another company. If this occurs, TidalWave will notify you before information about you is transferred and becomes subject to a different privacy policy.

Cookies

A cookie is a small amount of data, often including an anonymous unique identifier, sent to your browser from a web site and stored on your hard drive. Cookies are required to use the TidalWave website. We use cookies to assist in delivering the Service and to provide a positive, personalized user experience. Our persistent and session ID cookies are used to identify unique visitors to our sites and to provide you with easy access to your files. If your web browser is set to reject or block cookies, your usage of the Service and TidalWave website is likely to be impaired or interrupted.

Security

Users login to TidalWave with their Facebook account. It is each user’s responsibility to protect the security of his or her Facebook login information. We have attempted to protect the TidalWave’s servers by locating them on Amazon Web Services and implementing other generally available security technologies.
These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data, but NO GUARANTY CAN BE MADE THAT YOUR INFORMATION AND DATA WILL BE SECURE FROM INTRUSIONS AND UNAUTHORIZED RELEASE TO THIRD PARTIES.

Cancellation or Termination of the Account

If you choose to cancel your Account and leave the Service or your Account is terminated because of your breach of the Terms of Service, TidalWave may retain residual information in the backup and/or archive copies of our database. We will make reasonable commercial efforts to delete your information as soon as reasonably practical.

Compliance with Children’s Online Privacy Protection Act

As a business service, TidalWave does not target its offerings toward, and does not knowingly collect any personal information from users under 13 years of age.

Accessing and Updating Personal Information

When you use the TidalWave website, we make good faith efforts to provide access to your personal information and to either correct this data if it is inaccurate or delete it at your request unless we are otherwise required to retain it by law or for legitimate business purposes. You may update your Account information by logging into your Account. When requests come to TidalWave with regard to personal information, we ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing these requests, and we may decline to process requests that are unreasonably repetitive, duplicative, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. Whenever we provide information access and correction, we do so free of charge, unless doing so would require a disproportionate effort (in which case we will advise you of the cost before incurring it and charging it to your Account).

Changes to this Policy

TidalWave may periodically update this policy. We will notify you about significant changes in the way we treat personal information by posting a prominent notice on the TidalWave website or sending a notice to the primary email address specified in your Account. We do not intend to reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Each version of this Policy will be identified at the bottom of the page by its revision date.

Questions

Any questions about this Privacy Policy should be addressed to support@tidalwaveapp.com or by mail at:

TidalWave Interactive LLC
249 Santa Rosa Ave
San Francisco, CA 94112

Last Revision: March 6, 2014